Get help logging in

Who is this for:

Parents/carers

Summary:

By the end of this article, you will:

Understand some of the most common issues that may be stopping you from logging in
Understand where to go for further help and support on logging in

Below you will find the most frequently asked questions related to issues logging in:

Question 1

How do I login if I have forgotten my password?

If you have previously logged into the app, click here to find out how to reset your password.

Question 2

I have not received my password reset email? How can I login?

There could be a few reasons why you are unable to find a password reset email. We advise asking yourself the questions below before taking any further action:

Is this your first time logging in?

If this is your first time logging into ReachMoreParents, you will need to use an enrolment code sent to you by your school. Resetting your password before using an enrolment code will not work.

If you have received an enrolment email, text message or letter, please follow our guidance here for further help on how to enrol.

Have you used the correct email address?

Our app recognises the email address originally provided to your child’s school. If you have recently changed your email address and have not notified the school, please contact them to update your details before logging in.

* Please note, it may take up to 24 hours for the new email to be applied to your account.*

Question 3

I can log in, but why can’t I see my child’s school? I have two children at different ReachMoreParents schools but can only see one school in the app.

If you can log in to the app but cannot see your child’s other school, you will first need to request an enrolment code from that school.

Once you have received the enrolment code, you can follow our guide to merge your two ReachMoreParents accounts here.

Question 4

I can log in but why can't I see all my children in the app even though they attend the same school?

Don’t worry, this is usually quick for the school to resolve.

Please ask the school to link your account to your child’s record in their Management Information System. Once this has been updated, the change will sync with our system and the missing child should appear in the app.

*Please note that it may take up to 24 hours for the update to appear.*

If the school needs any help, they are welcome to contact our support team.

Question 5

I am experiencing some difficulty with my enrolment code. Where can I get some help?

Please follow our short guide on enrolment codes here.

Still need help?

Contact our team at support@weduc.com or on 01509 221349 (option 2).