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Unable to start the Weduc service

 

If the server service is unable to start and you are unable to open the Weduc app on the server please follow these instructions:

 

You will need to delete the config file, but make a note of the SIMS user and the SIMS paths as you will need to enter the information again, even if it shows a password after you restart it will require the password overwriting with the correct one, make a note of the Weduc user you can get the name of this from the portal under MIS Data Management > MIS Configuration then expand General configuration.

Please contact support for the password for the Weduc user.

  1. Make sure the Weduc connector service is stopped.
  2. Go to C:\ProgramData\Weduc\Weduc Connector and delete the files in there but leave the log folder
  3. start the Weduc Connector service
  4. open the Weduc connector
  5. enter the SIMS details 
  6. Click save the configuration before testing
  7. Click test to verify connection to SIMS
  8. On the Weduc Configuration page enter the details for the user and password and if you have a proxy server fill these out
  9. Click Save the configuration before testing
  10. Click Test to confirm settings are working.

 

As all other settings are in the portal so it will recreate the configuration file with the settings.