What's changing
A Smarter Enrolment Process
The enrolment process is getting an important upgrade. A new dedicated Enrolment section will appear in the school administration area, replacing scattered enrolment points across the platform and bringing everything together in one place. To make setup easier, message templates will now automatically include your school’s app name and webstore link, removing the need for manual edits for custom app schools. Parents and students will be directed straight to the app, while school staff will be guided to both the web portal and the app. 
Enrolment itself will also be more flexible. Schools can choose to enrol everyone in one go, such as all parents or all staff, or target specific groups like year groups, role types, or a combination of both. And to help reduce costs and admin time, paper letters will only be sent if a parent cannot be reached by email.
These updates are designed to simplify processes, reduce confusion, and ensure the right instructions reach the right people automatically, helping schools save time and money while improving the experience for parents and staff.
For step-by-step guides check out our Help Guides below:
Bulk enrolling users by role/group
Enrolling individual/single users
Enhancements
Introducing QuickRead & Updates to ShowMe
Alongside enrolment improvements, we’re expanding access to in-platform support. QuickRead AI is our new built-in assistant that provides step-by-step answers directly from help articles and guides, all without leaving the page. This means staff can get answers faster and stay focused on the task at hand.
We’re also extending ShowMe, our interactive help tool, to more users. Previously reserved for administrators, it will now be available to staff with permissions to manage groups and contact lists, making it easier for more people in school to find the help they need. With this update, users can quickly access help articles, sign up for training, or raise a support ticket from within the platform.
To support these changes, you’ll also notice new walkthroughs and pop-up guides. These highlight what’s new, explain the updated enrolment journey step by step, and introduce staff to the latest functionality in ShowMe.