Complaints and Feedback

Weduc Complaints and Feedback Policy

At Weduc, we’re here to help schools stay connected with their pupils’ families and carers. We
do our best to make every experience a positive one, but we know that sometimes things don’t
go as planned. When that happens, we’re here to listen and help make things right.

We’re Listening and Always Improving

Your feedback is so valuable to us. It lets us know what we’re doing well and where we can make
things better. Our team is dedicated to responding to any concerns quickly and ensuring your
experience with Weduc is a positive one.

How to Share Feedback or Make a Complaint

If you have feedback or need to make a complaint, reaching out is easy:

• Email Us: Drop us a line at support@weduc.com, including as many details as you can,
  like any reference numbers or previous conversations.
• What Helps Us Help You: To make sure we get it right, please include:
  o The key points of your concern
  o Any relevant conversations or reference numbers, if you have them
  o What you’d like us to do to make things better

This info helps us respond to every part of your concern quickly and clearly.